SHIPPING & RETURNS

SHIPPING

Available shipping methods, prices and estimated delivery information are shown at checkout based on your delivery location.

Orders may be fulfilled and shipped through Saint Mykonos’s authorised fulfilment and logistics partners. Once an order has shipped, tracking information will be provided where available.

Delivery times are estimates unless expressly agreed otherwise. This does not exclude responsibility or remedies required by law. Delays may occasionally occur because of carriers, customs, weather, high-volume drops, or circumstances outside Saint Mykonos’s reasonable control.

For international orders, customs duties, taxes or import charges may apply. Where these are not collected at checkout, they may be payable by the recipient.

CHECK YOUR DELIVERY DETAILS

Make sure your shipping address is complete and correct before placing an order.

Once an order enters processing or fulfilment, Saint Mykonos cannot guarantee that its delivery address can be changed.

If incorrect or incomplete information causes a shipment to be returned, additional shipping charges may apply before reshipment where legally permitted.

TRACKING YOUR ORDER

Once tracking becomes available, find the latest order information in your shipping confirmation, tracking email, or the Orders area of Dashboard.

If tracking has not updated or there appears to be a delivery issue, contact Saint Mykonos Support with your order number.

Condition for voluntary change-of-mind returns

Keep items unworn beyond a reasonable fit check, unwashed, unaltered and free of stains or fragrances. Keep tags attached and retain product packaging where possible.

These are voluntary change-of-mind conditions—not conditions for claiming a remedy for a faulty, incorrect or misdescribed product. Original packaging is not required for an Australian consumer-guarantee claim. Where statutory cancellation rights apply, reasonable inspection is allowed and any deduction for excess handling must be lawful.

HOW TO START A RETURN

1. 01Go to Saint Mykonos Support.
2. 02Explain that your request relates to Returns or Order Help.
3. 03Provide your order number.
4. 04Identify the product or products being returned.
5. 05Follow the return instructions provided by Support.

DO NOT SEND MERCHANDISE BEFORE RECEIVING RETURN INSTRUCTIONS. Ask Support for the authorised return address and method. Submitting a request does not itself approve a return or refund.

RETURN SHIPPING

For a standard change-of-mind return, the customer is responsible for return-shipping costs unless Saint Mykonos agrees otherwise, the product is faulty or incorrect, or applicable law requires Saint Mykonos to cover the cost.

Use of a tracked return service is recommended. To the extent permitted by law, Saint Mykonos is not responsible for a change-of-mind return lost in transit where the customer arranged its return shipping.

Original delivery charges

For voluntary change-of-mind returns, original delivery charges are generally not refunded. This does not override a legal right to a delivery refund.

Where UK or EU statutory withdrawal rules apply to cancellation of the whole order, the standard outbound delivery charge is refundable; an optional premium-delivery surcharge need not be. Partial returns and faulty-item claims must be assessed under the applicable rules.

REFUNDS

Once a return is received, it will be inspected. If approved, the refund will be issued to the original payment method used for the purchase.

Refunds must be issued within any applicable legal deadline. Your bank, card issuer or payment provider may require additional time to display the refund after Saint Mykonos processes it. Saint Mykonos does not control those external processing times.

HOW YOUR REFUND IS CALCULATED

For an approved change-of-mind return, you will normally receive the amount actually paid for the eligible returned merchandise.

Discounts, promotional credits, Mykonos Credits, Friend Pass benefits and loyalty rewards used on the original transaction are taken into account when calculating the refundable amount. Rewards do not create cash value beyond what was actually paid.

EXCHANGES

Saint Mykonos does not currently offer direct standard exchanges.

If you need a different size, colour or variant, return the eligible product for a refund and place a new order for the replacement item. This helps keep limited-drop inventory and size availability accurate.

If Saint Mykonos supplied a faulty or incorrect product, Support will handle the appropriate remedy separately.

Sale and Final Sale

A clearly disclosed Final Sale condition can restrict the store’s voluntary change-of-mind offer only where lawful. It does not remove statutory cancellation rights or remedies for faulty, unsafe, incorrect or misdescribed goods.

A limited release is not automatically Final Sale. A discount alone does not remove consumer rights.

Personalised products

A statutory exception may apply to goods genuinely made to a customer’s specifications or clearly personalised, depending on the applicable law. Standard clothing is not automatically personalised merely because it is printed or produced after ordering.

Faulty-product rights remain unaffected. Any product-specific exception needs to be explained before purchase.

FAULTY OR DAMAGED PRODUCTS

If a product arrives faulty or damaged, contact Saint Mykonos Support as soon as reasonably possible. Include your order number, a description of the problem, and clear photos or video where helpful.

Saint Mykonos will review the issue and provide the appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, that may include repair, replacement, refund, or another legally required remedy.

Do not send a faulty product back before receiving instructions.

WRONG ITEM RECEIVED

If Saint Mykonos sends a different product, size or colour from the one ordered, contact Support with your order number and photos.

Where the mistake is Saint Mykonos’s, it is handled separately from a standard change-of-mind return. Standard change-of-mind return costs will not be charged for our fulfilment mistake where consumer law requires us to bear those costs.

MISSING ITEMS

Some orders may ship in more than one package. Check your shipping confirmation, tracking and order details first.

If an item is genuinely missing, contact Support with the order number and missing-item details.

DAMAGED PARCEL

If a parcel arrives visibly damaged, opened or tampered with, photograph the external packaging and any damaged contents, contact Support promptly, and retain the packaging until the issue is reviewed where practical.

This helps Saint Mykonos investigate the carrier or fulfilment issue.

ORDER CANCELLATIONS

Orders may begin processing quickly. You may request a cancellation through Support, but Saint Mykonos cannot guarantee that an order can be cancelled or amended after submission.

If the order has already shipped or cannot be stopped, the applicable Returns process will apply. Mandatory legal cancellation rights remain unaffected.

CHANGES AFTER ORDERING

Contact Support as soon as possible if you need to change a size, colour, quantity or shipping address. Changes are not guaranteed once fulfilment has started.

Check your size, colour, quantity and address carefully before checkout.

RETURNED TO SENDER

If an order is returned because of an incorrect or incomplete address, refused delivery, or failure to collect, Saint Mykonos will review the order once the parcel returns to the appropriate fulfilment location.

Where permitted by law, shipping, return-to-sender or reshipping costs may apply. No fixed fee is charged under this policy.

INTERNATIONAL RETURNS

Eligible international returns follow the same basic condition requirements. Return methods, shipping costs and customs processes may differ by location.

Do not intentionally misdeclare return parcels for customs purposes. Any mandatory consumer rights in your jurisdiction remain unaffected.

YOUR LEGAL RIGHTS

Where you have statutory withdrawal, cancellation, consumer-guarantee or refund rights for an online purchase, those rights apply in addition to this policy where required by law.

Nothing in this policy is intended to remove mandatory consumer protections. These Shipping & Returns terms operate alongside the store’s Terms & Conditions.

Rewards and refunded purchases

Qualifying / Tier MP determines tier status; Spendable MP is used for eligible rewards. Eligible purchase points count toward both balances. Engagement and referral rewards are Spendable MP only.

A purchase refund can lead to purchase-related adjustments. Referral rewards tied to an invalidated order may also be affected. Unrelated activity and transaction-linked referrals are different; do not assume all referral MP is protected from reversal.

Purchase MP example

The verified earn rate is 10 MP per $1 USD of eligible spend. A $100 USD eligible purchase earns 1,000 purchase MP toward each balance—not $100 of cash value.

The actual refund adjustment depends on eligible refunded merchandise and the transaction record. See Dashboard for recorded activity or ask Support to explain it.

Partial returns and MP

At 10 MP per $1 USD, $50 of eligible spend corresponds to 500 purchase MP. This illustrates the earn rate, not a guarantee of the final reversal amount or rounding.

Ask Support about the allocation of discounts, eligible spend and any transaction-linked referral adjustment.

Used rewards and discounts

Spendable MP redemption and Tier MP are separate concepts. A refund is based on money actually paid and applicable legal rights; a discount is not an additional cash payment.

Do not assume used MP, codes or benefits are automatically reissued after a return. Ask Support to review the specific reward and transaction.

Free tier benefits

A free tier benefit is distinct from a reward purchased with Spendable MP. A free item does not create a cash payment to refund. This does not remove remedies if the item is faulty.

Ask Support how a return affects the specific entitlement; this page does not promise automatic reinstatement.

Mykonos Credit and Friend Pass

Mykonos Credit and Friend Pass are separate benefits with their own qualifying conditions. Refunds account for the amount actually paid after discounts.

Whether a used benefit is restored or a related referral entitlement changes needs transaction-specific confirmation. The Rewards Guide lists current benefit conditions.

RETURN ABUSE

Saint Mykonos may reasonably restrict returns or future purchasing where there is evidence of fraudulent returns, repeated wardrobing, deliberately damaged merchandise, falsified claims, unusual return abuse, or duplicate-account abuse.

This does not remove legitimate statutory consumer rights.

PURCHASED SOMEWHERE ELSE?

Saint Mykonos can directly process returns for purchases from this Saint Mykonos store.

If Saint Mykonos products are later sold through authorised third-party retailers, contact the retailer where the purchase was made.