Saint Mykonos / client services

How can we help?

From choosing your size to following an order, find the details you need or speak with our team.

Contact us Track order

Send a message.

Direct to our support team

Send your question below. Include an order number if relevant, but do not include payment-card details, passwords or login codes. A return enquiry does not automatically approve a return.

Common questions

Orders, sizing and your account
Where is my order?

Use the tracking link in your shipping confirmation email or check your Orders area in Dashboard. If you still can’t find an update, contact Support with your order number.

When will my order ship?

Shipping options and estimated delivery information are shown at checkout where available. Your shipping confirmation will include the latest available update.

What is your return policy?

Review the current Returns page for the information available for your order. For order-specific help, contact Saint Mykonos Support before sending anything back.

How do I start a return?

Contact Support with the item and your order number, if available. Explain whether you changed your mind or there is a product problem. A request is not automatic approval of a return or refund. Ask for the correct return instructions before posting.

Can I exchange for a different size?

For an eligible change-of-mind return, use return plus reorder rather than a direct exchange. Contact Support to request the return, then order the replacement separately, subject to availability. Faulty or incorrect items are handled under the applicable consumer remedies.

How do I find the right size?

Open the specific product and check its Size & Fit information or measurements where supplied. Size labels alone are not measurements. If the product has no measurement chart, ask Support for that item’s measurements before ordering.

Browse products for Size & Fit
How do Saint Mykonos rewards work?

The Rewards Guide explains how MP, tiers and available rewards work. Account-specific balances and activity are shown in Dashboard.

What are Tier MP and Spendable MP?

Qualifying / Tier MP determines your tier. Spendable MP is used for eligible rewards. Eligible purchase points count toward both; engagement and referral rewards are Spendable MP only. See the Rewards Guide for the current rules.

When do my Mykonos Points appear?

Check the activity shown in Dashboard after an eligible action or order update. If an expected entry is missing, contact Support with the relevant order or activity details.

What happens to MP if I return an order?

Refunds can affect purchase-earned MP and related referral rewards. Spendable MP and Tier MP are separate balances. Do not assume a used reward code, Mykonos Credit, Friend Pass or free benefit is automatically restored; contact Support about the specific transaction.

How do I access my account?

Open Dashboard and follow the sign-in options shown by the store. Use the email connected to your orders. Never send Support a password or login code.

I can’t log in — what do I do?

Return to the sign-in page and request a fresh login step using the email connected to your orders. If access still fails, contact Support without sharing your password or login code.

How do I update my shipping address?

Update saved account details through Dashboard where available. For an order already placed, contact Support immediately; changes cannot be guaranteed after processing begins.

Can I change an order after placing it?

Contact Support as soon as possible with your order number and requested change. Whether a change is possible depends on the order’s current processing status.

How do I contact support?

Use the Get in Touch form on this page. Include your order number when the question relates to an existing purchase, but never include a password or login code.